Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
| Company Name | Thomson Reuters |
| Position | Associate Solution Architect |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers (0-1 year) |
| Location | Hyderabad, India |
Key Responsbilities
- Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities
- Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies
- Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure
- Architect and translate customer experience journeys (internal and external) into scalable system capabilities across the enterprise technology portfolio that reduce customer effort and improve retention
- Identify emerging technologies and architectural approaches that provide competitive advantage
- Drive architectural innovation that differentiates TR’s customer service capabilities
- Develop comprehensive service blueprints, process maps, and end-to-end architectural diagrams documenting current state and target state architectures
- Distill complex technical architectures into clear, actionable designs suitable for implementation by engineering teams
- Ensure all solution designs adhere to regulatory requirements, data privacy standards, and enterprise security protocols, including PCI-DSS, HIPAA, GDPR, and related frameworks
- Experience with enterprise integration platforms and methodologies including Apigee, Boomi, RESTful and SOAP-based APIs, webhooks, and event-driven architecture patterns
- Minimum five (5) years of professional experience in solution architecture, with at least two (2) years focused on customer service and support technologies.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical discipline; equivalent professional experience will be considered
Preferred qualifications include
- Experience in search and knowledge management platforms such as Coveo
- Experience with Salesforce AgentForce or comparable AI-powered agent assistance technologies
- Familiarity with enterprise learning platforms (Docebo) and video content management systems (Kaltura) for agent enablement and customer education initiatives
- Familiarity with CredSpark or similar interactive content and assessment platforms
- Familiarity with Forsta or comparable customer feedback and survey management systems
- Design and architect AI-enabled customer service solutions, including conversational AI implementations (chatbots, virtual assistants), agentic AI frameworks, and AI-assisted agent experiences.
- Leverage Retrieval Augmented Generation (RAG) methodologies in designs when applicable
- Integrate artificial intelligence capabilities into customer support workflows and agent tooling to enhance operational efficiency and service quality
