A great career opportunity has been announced for professionals looking to build a career in customer service and HR operations. NatWest Group is hiring for the role of Customer Service Analyst in Gurugram.
This role is ideal for candidates with experience in customer service who want to work in a collaborative environment while supporting HR operations and employee services.
Job Overview
| Details | Information |
|---|---|
| Company | NatWest Group |
| Role | Customer Service Analyst |
| Job ID | R-00274723 |
| Location | Gurugram |
| Job Type | Permanent |
| Contract Type | Full Time |
| Closing Date | 24 March 2026 |
| Level | Senior Analyst |
About the Role
In this role, you will act as the first point of contact for employees within the organization for HR-related queries. Your main responsibility will be to ensure that employees receive accurate support and a seamless service experience while interacting with HR systems and services.
You will work in a fast-paced and collaborative environment, helping employees find the right HR solutions while improving overall service efficiency.
Key Responsibilities:
- Providing high-quality support to employees regarding HR requests and services
- Acting as the primary contact point for HR-related queries
- Using effective questioning techniques to understand employee issues and provide solutions
- Identifying root causes of problems and resolving them efficiently
- Staying updated on HR policies, processes, and procedures
- Managing personal workload and supporting the HR team
- Recording and maintaining accurate employee records in HR systems
Required Skills and Qualifications:
- Minimum 1 year of relevant customer service experience
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office tools, especially Excel
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Experience working with teams across India and the UK
- Knowledge of background verification processes and supplier coordination
- Strong problem-solving and analytical skills
Why Join NatWest Group?
Working at NatWest Group offers employees a supportive and flexible work culture. The company promotes hybrid work models, flexible schedules, and career growth opportunities, helping employees thrive both professionally and personally.
